Creating Culture In Today's Dental Offices Part III

Creating Culture In Today's Dental Offices Part III

I love this topic - TEAM. This next article, part 3 of a 4-part series on Culture, stems from the importance of creating and sustaining great teams. I have witnessed first-hand that when an office has a great team, spirits and productivity are high. I have had the pleasure of coaching the same teams for up to two plus decades and for those who know what I am talking about it is quite special. For those who know what I am talking about, you are fully aware that your personal success directly correlates with how great your team is. The most harmful person on any team to quietly quit is you. As you lead - or check out - your team will follow. When you want a team that shows up on time, be the first person in every day. When you want a team that goes all-in on culture, be the best example of that culture in the best and worst of times.

By now we should have established these definitions from Part 2 on Gratitude. You should have several action items in place. These action items you have experienced may have worked, and some may have failed and some a little bit of both. You, as a leader need to be flexible and navigate through these ebbs and flows of your creation. Your leadership skills - patience, empowerment, positivity, and attitude will dictate the successful course of this journey. So how can this journey be easier? I am a big fan of Standard Operating Procedures (SOP). A standard operating procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. SOP's aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry standards. So why not make it easier for a team member to be successful. This system is great for a new team member to assimilate to the practice. This is one of many great steps towards creating a great culture! Happy team happy life.

Here are some sayings and mantras that can build a better team culture. Three words to live by: we before me. When we live them, our patients get the treatment and experience they deserve. When we live them, you and the practice owner develop a culture that all great team members want. When you feel overwhelmed and need help, ask. When you're feeling good and a fellow teammate is overwhelmed, offer to help. When we consistently seek opportunities to make moments just a little better for each other, we grow in gratitude together. When you wake up, ask yourself how can I make each of my team member's life a bit easier today. Break the dichotomy of isolation of the front office, the back office, the RDH - it is our office together! When celebrating a case, celebrate together, all of you. Always check in with each other, try the mirror test. The mirror test is an honest self-reflection of how and what you are doing. This is where a clear definition of culture is important to be able to evaluate yourself for areas to celebrate and areas to improve. My advice is to follow advice that allows you to look at yourself in the mirror and feel proud of the reflection you see. When you can, you're on track. When you can't, forgive yourself and make a change. These are only words unless put into action!!!

If you would like to discuss this topic or any related topics. I would be happy to schedule a call. Please email me at dentalstrategies@gmail.com